Terms & Conditions

Who we are

This website is operated by Sheridans Seafood Pty Ltd (ABN 55 701 181 740), trading as Sheridan's Seafood Co. (“we”, “us”, “our”). By placing an order through this site you agree to these terms.

You can contact us any time at sheridanseafood@gmail.com.

Products and pricing

We sell Sheridan's Seafood Dressing, oyster shucking knives, and fresh Broken Bay Oysters. All prices are in Australian dollars. Prices and product availability may change at any time before an order is placed.

Sheridan's Seafood Dressing contains wheat, gluten, and sulphites. Full ingredient information appears on the product page and jar label — please check it carefully if you have an allergy or intolerance.

Orders and payment

Orders are placed through our secure Shopify checkout. Payment is processed by Shopify's payment providers — we never see or store your card details.

An order is accepted when we confirm it by email. We may decline or refund an order where a product is unavailable, a pricing error has occurred, or a delivery address is outside our delivery area.

Shipping (dressing and knives)

Jars and knives are shipped Australia-wide by Australia Post at a flat rate of $9.95, free for orders over $60. Parcels are sent with protective packaging.

Delivery times are Australia Post's and vary by destination. We'll email your tracking number when your order is dispatched.

Fresh oyster delivery

Fresh oysters are delivered locally from the farm across the Central Coast and Sydney (the North Shore, Northern Beaches, Ryde, and down to the CBD and inner city), with a minimum order of one dozen. A delivery fee of $15 applies, free for orders over $100, with a minimum order value of $30 for local delivery.

Oysters are a live, perishable product. Deliveries run on set days and we'll confirm your delivery window by text or email — please make sure someone can receive and refrigerate them. Once handed over, storage and handling are in your care: keep them refrigerated and consume promptly, discarding any oyster that is open and doesn't close when tapped.

Oysters are never sent by post. If your address is outside the delivery area, you can buy oysters in person on the tours or at the markets.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality. See our Refunds & Returns policy for how we handle problems in practice.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law. To the extent permitted by law, our liability is otherwise limited to resupplying the goods or refunding the price paid.

General

These terms are governed by the laws of New South Wales, Australia. If any part of these terms is found to be unenforceable, the rest continue to apply. We may update these terms from time to time — the version on this page applies to your order at the time it is placed.